Varaprint LLC Return / Replacement Policy

Effective Date: April 21, 2026

This Return / Replacement Policy ("Policy") applies to all products and services offered by Varaprint LLC ("Varaprint," "we," "us," or "our"), whether purchased through our website, online checkout, custom quote, invoice, payment link, email, SMS/text, phone, in person, or any other ordering channel we make available.

This Policy is incorporated into and subject to Varaprint’s Terms of Service, Shipping Policy, and any product-specific, invoice-specific, quote-specific, or proof-specific terms we provide. In the event of a conflict, Varaprint’s Terms of Service control unless we expressly state otherwise in writing.

1. Custom, Made-to-Order Goods; No General Returns

Most products sold by Varaprint are custom, personalized, made-to-order, printed to customer specifications, specially sourced, or otherwise prepared for a particular customer, event, campaign, business, or use. Because of the custom nature of these goods, all sales are final except as expressly stated in this Policy or as otherwise required by applicable law.

Varaprint does not accept returns, exchanges, refunds, credits, or cancellations for:

1. change of mind,

2. buyer’s remorse,

3. no longer needing the order,

4. event cancellation,

5. marketing-plan changes,

6. delays caused by the customer,

7. issues resulting from customer-provided information or instructions,

8. dissatisfaction with a design, mockup, concept, style, or layout that was approved,

9. slight color, trim, fold, seam, finish, material, substrate, or size variation consistent with normal industry tolerances,

10. late delivery caused by a carrier, supplier, manufacturer, installer, weather event, customs, labor shortage, stock shortage, utility interruption, cyber incident, or other event outside Varaprint’s reasonable control, or

11. inability to use, resell, redistribute, repurpose, or profit from the order.

2. Orders Covered by This Policy

This Policy applies to all Varaprint transactions, including without limitation orders placed through:

1. varaprint.com,

2. custom quotes,

3. HubSpot invoices,

4. online payment links,

5. email approvals,

6. SMS/text approvals,

7. phone orders,

8. in-person orders, and

9. follow-up, reorder, remake, rush, replacement, or supplemental orders.

Payment, approval, order submission, proof approval, email reply, SMS reply, or other instruction to proceed may be treated as acceptance of this Policy and the related Terms of Service to the fullest extent permitted by law.

3. Customer Responsibility for Order Details and Artwork

The customer is solely responsible from start to finish for all order details, instructions, artwork, text, logos, slogans, designs, dimensions, quantities, spelling, grammar, phone numbers, addresses, URLs, email addresses, dates, disclaimers, QR codes, barcodes, color choices, material selections, shipping information, and all other content or specifications submitted to or approved through Varaprint.

This remains true whether the artwork or design was:

1. fully supplied by the customer,

2. partially supplied by the customer and adjusted by Varaprint,

3. recreated by Varaprint from a reference,

4. prepared by Varaprint based on the customer’s instructions, or

5. developed collaboratively.

If the customer approves a proof, pays after receiving a proof, replies "approved," "looks good," "print it," "go ahead," or words of similar meaning, submits final files, or otherwise instructs Varaprint to proceed, the order and artwork are deemed final and fully approved by the customer.

4. No Returns or Refunds for Customer-Caused or Approved Issues

Orders are not eligible for return, refund, credit, replacement, or reprint for any issue arising from or relating to:

1. customer-provided files,

2. customer-approved proofs,

3. customer-approved revisions,

4. customer-supplied measurements or quantities,

5. customer-selected materials, colors, sizes, or finishes,

6. typographical, factual, legal, branding, or compliance errors in approved artwork,

7. low-resolution files or non-print-ready files,

8. missing bleed, bad margins, incorrect dimensions, or other file-preparation problems,

9. instructions given by the customer or the customer’s representative,

10. delay caused by awaiting customer approval, files, payment, confirmation, or response,

11. failure to follow care, installation, or use instructions, or

12. use of the goods after the customer knew or should have known of the alleged issue.

5. Normal Production Variation Is Not a Defect

The customer acknowledges that custom print production involves normal and commercially reasonable tolerances. Unless Varaprint expressly agreed in writing to a specific standard, the following are not defects and do not entitle the customer to a return, refund, chargeback, replacement, or reprint:

1. slight color shifts or density differences,

2. variation between on-screen previews and printed output,

3. variation from prior jobs,

4. variation in trim, fold, seam, stitch, die-cut, grommet, hem, laminate, coating, texture, or finish,

5. slight quantity variance,

6. slight material or substrate variance,

7. packaging variance,

8. differences caused by lighting, monitor settings, surface conditions, installation conditions, or environmental exposure, and

9. other ordinary variation consistent with industry standards and production realities.

6. Limited Cancellations; Production and Setup Charges

Custom orders cannot be canceled once design work, file preparation, sourcing, setup, proofing, production, finishing, packaging, shipment preparation, installation scheduling, or other work has begun.

If Varaprint agrees, in its discretion, to cancel an order before full completion, the customer remains responsible for all non-recoverable and earned charges, including without limitation:

1. design time,

2. file preparation,

3. proofing,

4. setup,

5. sourcing,

6. restocking,

7. special-order materials,

8. labor already performed,

9. rush work,

10. administrative costs,

11. payment processing losses or non-refundable fees, and

12. any other cost reasonably incurred by Varaprint in reliance on the order.

Any approved cancellation refund will be limited to the unused portion of funds actually received, if any.

7. Inspection and Claims Deadline

The customer must inspect all goods promptly upon delivery or pickup.

A. Visible Issues

Any claim for visible shipping damage, shortage, wrong item, or obvious print defect must be submitted in writing to Varaprint within three (3) calendar days after delivery or pickup.

B. Non-Obvious Manufacturing Defects

Any claim for a non-obvious manufacturing defect that could not reasonably have been discovered on initial inspection must be submitted in writing within five (5) business days after delivery or pickup.

C. Claim Submission Requirements

All claims must include:

1. the order or invoice number,

2. the customer’s name and contact information,

3. a clear description of the issue,

4. clear photographs of the product,

5. photographs of packaging and labels if shipment-related, and

6. any other information reasonably requested by Varaprint.

Failure to provide timely written notice and supporting documentation constitutes acceptance of the goods and waiver of the claim to the fullest extent permitted by law.

8. Preservation of Goods; No Destruction; No Continued Use

As a condition of any claim, the customer must preserve the allegedly affected goods, packaging, inserts, labels, and shipment materials for inspection. The customer may not destroy, discard, alter, rework, resell, install, distribute, or continue using the allegedly defective goods in a way that prevents inspection and then seek relief from Varaprint.

If the customer continues to use, display, distribute, install, resell, or exploit the goods after discovering or reasonably being able to discover the alleged issue, Varaprint may treat that conduct as acceptance of the goods or as a reduction or bar to relief to the fullest extent permitted by law.

9. Varaprint’s Exclusive Remedy

To the fullest extent permitted by law, and subject to verification of the claim by Varaprint, the customer’s exclusive remedy for any approved claim is limited, at Varaprint’s option, to one of the following for the specific affected portion of the order only:

1. repair,

2. replacement,

3. reprint,

4. store credit, or

5. refund of the amount actually paid to Varaprint for the specific affected portion of the order.

This exclusive remedy does not extend to unaffected portions of the order, related campaigns, downstream uses, third-party costs, or claimed business losses.

Varaprint may require return of the affected goods, destruction of the affected goods, additional photographs, third-party inspection information, or any other reasonable verification before issuing any remedy.

10. Excluded Damages; No Brand or Reputation Liability

To the fullest extent permitted by law, Varaprint will not be liable for any incidental, special, indirect, exemplary, punitive, or consequential damages arising from or relating to any order, alleged defect, replacement, cancellation, delay, non-delivery, partial delivery, or dispute, including without limitation:

1. lost profits,

2. lost revenue,

3. lost business,

4. lost launch value,

5. lost event value,

6. lost resale opportunity,

7. wasted advertising or media spend,

8. labor costs,

9. installation or removal costs,

10. rush replacement costs from another vendor,

11. customer churn,

12. brand damage,

13. reputational harm,

14. goodwill loss,

15. embarrassment,

16. public-relations harm, or

17. any other commercial, reputational, or intangible loss.

11. Carrier Issues; Missing Packages; Delivery Scans

Once goods are tendered to the carrier, Varaprint is not responsible for carrier-caused delays, routing issues, delivery exceptions, theft, porch piracy, misdelivery caused by address errors supplied by the customer, or other carrier-side events, except to the extent otherwise required by applicable law.

Carrier tracking, delivery scans, signature records, pickup records, photo confirmations, and similar records may be relied upon as evidence of shipment or delivery.

If a package is marked delivered but is missing, the customer must promptly:

1. verify the delivery address,

2. check with household members, staff, reception, mailrooms, neighbors, or building management,

3. contact the carrier, and

4. notify Varaprint in writing.

Varaprint may assist as a courtesy, but is not obligated to issue a refund or replacement for carrier-marked delivered shipments absent evidence that applicable law requires otherwise.

12. Delays Are Not Return Grounds by Themselves

Any production time, turnaround estimate, ship date, transit estimate, in-hands estimate, event date discussion, installation target, or delivery expectation is an estimate only unless Varaprint expressly guaranteed a date in a signed writing and stated the remedy.

Delay alone does not entitle the customer to cancel, return, refuse, charge back, obtain a refund, or seek damages unless required by applicable law or expressly approved by Varaprint in writing.

Nothing in this Policy limits any non-waivable rights that may apply under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule or other applicable law where such law requires a delay option, cancellation option, or refund process.

13. No Chargebacks Without Following Claim Process

The customer agrees to follow Varaprint’s claim and resolution process before initiating a credit-card dispute, ACH dispute, payment reversal, chargeback, or similar payment challenge.

Initiating a dispute while retaining or using the goods, after approving the work, after missing claim deadlines, or without first following this Policy may be treated by Varaprint as evidence of bad faith to the fullest extent permitted by law.

Nothing in this Policy prevents a customer from exercising any non-waivable right under applicable law, but Varaprint reserves all rights to contest improper disputes and to recover amounts owed, fees, costs, and losses where permitted by contract or law.

14. Refused Deliveries; Unclaimed Goods; Returned Shipments

If a shipment is refused, undeliverable, returned, abandoned, unclaimed, or not picked up, the customer remains responsible for the full order amount plus any return shipping, storage, handling, re-delivery, address-correction, disposal, or other related charges incurred by Varaprint.

Varaprint may, in its discretion, hold goods for a limited period, require re-shipment charges before any re-send, dispose of unclaimed goods after a reasonable period, or treat the order as accepted and completed.

15. Store Credit; Courtesy Resolutions; No Waiver

If Varaprint offers a courtesy adjustment, courtesy discount, goodwill credit, partial remake, or other accommodation beyond what this Policy requires, that accommodation is voluntary, case-specific, and does not create any precedent, ongoing obligation, admission of fault, or waiver of any right, defense, deadline, exclusion, or limitation.

16. Non-Waivable Rights

This Policy is intended to be enforced to the fullest extent permitted by law. Nothing in this Policy is intended to waive any right that cannot legally be waived, nor to limit any remedy where such limitation is prohibited by applicable law.

17. Contact for Claims

All claims and return / replacement requests must be submitted in writing to:

Varaprint LLC
3 Parklane Blvd Suite 1000 West
Dearborn, Michigan 48126
Email: info@varaprint.com
Phone: (517) 797-3000

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Short Version for Product Pages, Quotes, Invoices, and Payment Links

CUSTOM ORDER NOTICE: Most Varaprint products are custom and made to order. All sales are final except as expressly stated in Varaprint’s Return / Replacement Policy or as otherwise required by law. Claims for visible damage, shortage, wrong item, or obvious print defect must be made in writing within 3 calendar days of delivery or pickup. Claims for non-obvious manufacturing defects that could not reasonably have been discovered on initial inspection must be made in writing within 5 business days. Varaprint’s exclusive remedy, at its option, is repair, replacement, reprint, store credit, or refund of the amount paid for the specific affected portion of the order only. Varaprint is not liable for delays, supplier or carrier issues, lost profits, lost event value, brand damage, reputational harm, or other consequential damages to the fullest extent permitted by law.

Short Claim Instructions for Packaging Slips or Delivery Emails

INSPECT IMMEDIATELY: Inspect your order promptly upon delivery or pickup. Report visible shipping damage, shortage, wrong item, or obvious print defect in writing within 3 calendar days. Report non-obvious manufacturing defects within 5 business days. Keep all goods and packaging for inspection, and do not discard, alter, install, or continue using allegedly defective items before Varaprint reviews the claim.